Returns & Exchanges
If you are not fully satisfied with the products recieved, you may return the items. The goods you return must be in perfect condition, not worn, used or washed. Returns and exchanges will only be accepted if the products are returned with the original labels still attached to them and package unwrapped or damaged. All items returned to us are at your own risk and expense.
Refunds for returned products will be made within 14 days from receiving the goods. The refund will be made to the credit card you used for the order in question.
You may cancel the purchase transaction within 14 days of receiving the item provided that the product is intact and no use was made thereof by contacting Smooch. Contacting Smooch will be by email or by phone call. After the approval of Smooch, you will be entitled to receive full reimbursement of the amount paid (not including shipping charges).
Store credit can be used by entering coupon code received by Smooch at your next purchase.
Your order might be canceled by Smooch if after the purchase the item has been sold out, or if your payment or personal information was not submitted correctly in our system. In any of these cases, our customer service will contact you and be more than happy to assist.